We Monitor, Maintain and Support all aspects of your Users and User environments

Modular

Choose exactly what services match your user support requirements.

Scale Up or Down

We only charge for the number of users that need user support.

Proactive

Everything we do is geared so that we are aware of problems before they derail your business.

What Care 4 User offers your User Environment

Full service user device management

For a fixed monthly fee, Triple4 offers unlimited monitoring and flexible support for your users. This includes antivirus, patch management, event logs, hardware performance and more.

Full User Support
The end user only requires an active internet connection to use the remote support feature where one of our technicians can log on and fix minor issues remotely. Where the problem is more serious, a technician can be dispatched and assist the user in person.
Professional service integration
Triple4 Provides a consulting service that allows companies to leverage the maximum benefit from their existing asset and resources. Hardware and software can also be purchased as we are affiliated with a variety of partners
Mobile device management
Mobile device management can be included to manage any iOS or Android mobile phones or tablets. This service includes features such as profile management, remote wipe, location services and lockdown.
Web security
Web security can be included with the Care 4 User. This adds additional security, insights and reporting for your business web activity. This enables you to protect your users and business from threats and inappropriate content.

Plans and Pricing

Starting with the basic Care 4 User Essentials, we bolt on all the options you need.

Support Services

Starting at R450/hr

  • Bundle User Support Service Hours
  • Premium Technical Support
  • Service Level Agreement
  • Guaranteed Response Times
  • Helpdesk
Professional Services

R50/mth/usr

  • Full User Monitoring
  • Software and Hardware Asset Monitoring
  • Includes Anti Virus, Patch Management and Remote Support
  • 5 Minute Data Collection
  • Includes Automation Features
  • Helpdesk and SLA Options
  • Bolt-on User Support hours
  • Comprehensive Monthly Reporting

Optional Add-Ons

Mobile Device Management

R20/mth/device

  • Keep Track of Mobile Devices
  • iOS and Android
  • Enforce Policies
  • Remote Wipe
Web Security

R65/mth/usr

  • Assist in protecting against Ransomware
  • Know what your users are browsing
  • Protect your precious bandwidth
  • Limit web usage based on categories
  • Weekly reporting
3rd Party Patch Management

R10/mth/usr

  • Requires Care 4 User Essentials or Professional
  • Patch Management of 3rd Party Applications such as Adobe, JAVA, FireFox etc
  • Monthly Reporting

Your Users

Now that everyone is connected, lets care for your users

Step 5