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IT as a Service
Remote monitoring and management
Need more than just enough

Let us analyse how you can get more 

Managed Services Partner Award 2020

IT as a Service

whether Co-Managed, or Managed Services

IT as a Service ensures your IT environment is working at its best and is healthy. Outsourcing your IT to Triple4 gets you a partner invested in your success. We build relationships and strive to provide you with excellence simplified. We have developed service partnerships that stretch decades and would love to do the same with you.

What’s included?

Delivering more than just enough

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IT Monitoring and Management

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IT Support Services and Operations

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End-to-end Cybersecurity and IT Risk Management

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Managed Deployment and Procurement

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IT Advisory and Consulting Review

Collaborative IT as a Service
Premier Managed Services Partner

Contact us for an Infrastructure needs analysis

Products & Services

Some of the details

Predictable Operational Cost

Triple4’s IT as a Service is a managed service that is a monthly flat fee. Our agreement to you is about transparency, and we will not sneak any hidden costs into our monthly invoice. Anything outside of this, we will discuss and discover the best way forward.

Fraction of the Cost of Internal IT

The total cost of internally building up IT operations, management and strategic direction, is far greater than the price of outsourcing to a managed IT services provider, especially one with global coverage and 24 x 7 response and resolution. We can show you the math.

Enterprise-grade IT for S/MME

Providing managed IT services and all surrounding complimentary IT services is the foundation of our existence. Therefore you’re getting a much larger team in the backend.

Reducing Downtime and Future Proofing

We continuously analyse trends and your managed information systems (MIS) data, making monthly recommendations for less critical needs, and immediate actions on necessary actions, keeping you ahead, as well as reducing downtime.

Service Levels

From years of private-labelling cloud services for carriers, we have our response and resolution times down to hours, with a deep understanding how urgent your support tickets are.

User Delight

We don’t measure our success based on SLA achievement, and we measure through set Critical Success Factors and the level of customer satisfaction at a user level. Its been the age-old statement, “can the users work”, so why not use that as the foundation of our success metrics.

Remote & Onsite Support

We can resolve most tickets remotely. And our teams do so, however, if the personal touch is needed or remote is not possible, we will send our engineers out to assist you.

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Security & Networking

Apply the correct enterprise-grade security with next-gen detection and response capabilities, and correctly determined perimeter and endpoint security layers. Correct cybersecurity is paramount today.

Helpdesk & Reporting

We have a full ITIL aligned service desk, with in-depth, meaningful monthly reporting to give you insight and oversight into your managed IT services. We take quality so seriously that we’re ISO 9001:2015 pending.

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vCIO

We will help you build c-suite reporting, board packs as well as strategic planning and review for your IT needs. We don’t just provide managed IT services, but also a holistic managed strategy.

Related Service

Backup as a Service, managed cloud backup for your data.

Get In Touch

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