We take a specialised approach to our clients’ IT requirements by understanding their environment.
Processes & People
People are only as effective as the processes they follow, and likewise, processes are only as effective as their purpose. We will ensure neither is without purpose or direction.
We offer analysis on all system architecture and infrastructure assisting with insight into your IT environment as a complete entity.
Offering insight into your IT environment we are able to provide expert strategic business analysis, ensuring all applications and recovery strategies are in line with the business objectives.
Complete IT Management & Support
A solution tailored to your needs
We offer a complete IT management for all layers of the system including core infrastructure, endpoints and storage
We approach your IT environment with consultative insight and work with you to design an IT solution that fits all your needs and specifications
SERVICE LEVEL AGREEMENTS TO MATCH YOUR NEEDS
We tune our SLA’s to suit your needs. Offering managed service hours of 24×7, 13×7, 13×5 & 8×5 or response and resolve as needed.
Care 4 Network
End-to-end network management
Management & Support
Care 4 Network is a end-to-end management and service solution stream that takes control of your network at every layer. From the local area user networks in your offices, right through to your wide area VPN’s, storage networks and Internet and Cloud connections.
We provide tailored solutions that are specific to your IT needs and objectives.
Care 4 Data
An end-to-end discussion around business’ most prized asset, Intellectual Property and Data.
Security & Vulnerability
Multiple departments and functions in a company have many different data and information access needs. Triple4 is able to assist by advising on Cloud Data Solutions, making things simpler, cost-effective and more manageable all while providing the same excellent user experience.
How thought-out and intentional is your data and intellectual property policy within your organisation? By understanding your business risks Triple4 is able to work through our service streams to ensure your IT environment secure and vulnerability free.
Resilience and Survivability
Triple4 will address and manage all data resilience needs and ensure business survivability in the event of data loss and/or compromise be that through system failure, people failure or otherwise.
Care 4 Asset
Care 4 Asset is a workstream within Triple4. Managing all assets, be it hardware and/or software within an organisation.
Software Asset Management
Hardware Asset Management
Triple4 gathers all licensing purchasing data, assisting in software asset deployment base and usage.
Under Care 4 Asset, Triple4 manages hardware warranties and vendor support agreements.
Plan, Do (Test), Check, Act
Service Delivery Management
A critical component to all Triple4’s service offerings is our delivery management, it ensures all our activities are considered.
Unmanaged projects will always fail to meet expectations, they will overrun, they will be disastrous. Triple4 always manages projects.
During the daily life cycle of supporting environments, all tickets are coordinated and micro-managed against severity and priority.
Ad-hoc reporting or monthly reporting is an option for a customer to provide a summarised view of all activity in the environment for the past.